SHIPPING & HANDLING POLICY

Once product availability and credit are verified, we will endeavor to ship within forty-eight (48) hours. Costs and transit days are as shown below. Some items may take longer and you will be notified. For international shipping, please email info@karenegren.com.

Purchase Value                               United States Ground (3-6 Business Days)

$0 - $99.99                                        $5.95

$100+                                                  Complimentary Shipping

 

RETURNS

Karen Egren sincerely hopes you will enjoy her collection and will make every effort to ensure your complete satisfaction.

If for any reason you are not completely satisfied with your purchase, please contact us within thirty (30) days of the ship date at info@karenegren.com so we can authorize your return and issue a return label.  We will gladly accept returns and issue a full refund including any shipping and handling charges.  There is no cost to you for return charges in the U.S. or Canada. 

You may return merchandise within thirty (30) days of the ship date providing the item returned is in the same condition as when received.  All we ask is that you return the item(s) to us in the original packaging.

Once your return is received, inspected and approved, a refund will be promptly processed and a credit will be issued in the same form as your original method of payment.  Items deemed to have been worn may only be returned if they are confirmed to have been defective. 

Please note that exceptions sometimes apply to this policy when stated at time of purchase.  Monogram jewelry or special request orders cannot be returned unless defective.

 

PRIVACY POLICY

Customer information is important to us, as it ensures the best possible customer service. We realize that our customers trust us to protect their personal information, which is why we maintain physical, electronic and procedural safeguards to protect your personal information.

The only personal information we collect during transactions is your contact and credit card information, which facilitates payment and shipment. We do not keep credit card information. We do not sell your personal information to anyone for any purpose.

You may sign up to be on our email list and remove your name at your option.